Patreon FAQ, Terms and Conditions

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Become A Patreon: patreon.com/cherricopottery

This page outlines Frequently Asked Questions, Policies, Terms and Conditions for all pottery and products available for Cherrico Pottery Patrons subscribed at patreon.com/cherricopottery. We reserve the right to update or change these policies at any time. 

"What is Patreon?"

Patreon is a monthly subscription service for artists. Patreon lets you support Cherrico Pottery monthly, while get yourself the guaranteed best deals on Cherrico Pottery. You get all kinds of benefits for yourself, outlined below and on our Patreon page:patreon.com/cherricopottery

"How do I join Cherrico Pottery's Patreon Page?"

Go topatreon.com/cherricopottery and click "Become a Patron."

"How do I update my account?"

Patreon is designed to let you manage your account entirely yourself.

If you have questions, you can always contact Cherrico Pottery Customer Service here: contact@cherricopottery.com. We will always do our best to help you.

But, almost every question you have can be answered by reading this page below, or by google searching your question yourself.

"How do I update my billing?"

Follow this Patreon guide on"How do I update my payment information?"

"How do I update my shipping address?"

Follow this Patreon guide on"How do I update my shipping address?"

"How do I cancel my subscription?"

Follow this Patreon guide on,"How do I cancel my membership?"

"How much does it cost?"

You can give any amount you like. But, in order to receive your Welcome Package and annual subscription pottery mailed to you, you must register for a Reward Tier. The first Reward Tier starts at $4 per month. You can not give any amount and expect to receive physical rewards mailed to you. You must be subscribed within a specific Reward Tier, and each Reward Tier has a limited amount. 

"The Reward Tier I want is Sold Out. Can I still give you money through your Patreon and get annual subscription pottery mailed to me?"

No. If you choose Make a custom pledge” or “Choose what you pay” you will not get pottery. If a Reward Tier is sold out, you must wait patiently for an opening. When openings arise, we will announce it through our free email newsletter,cherricopottery.com/newsletter. More on this below.

"What type of rewards are included in Cherrico Pottery's Patreon Page"

By joiningCherrico Pottery's Patreon Page, you get many exclusive benefits besides supportingJoel's Live Videos that include:

  • Pottery mailed you you once yearly, after 12 months of being subscribed.

  • "Welcome Package" mailed to you 1-2 months after you sign up. It contains a premium sticker, educational brochure and collaborative, handmade paper art by Joel and Sienna Cherrico. You also get this mailed to you every year with your annual subscription pottery.

  • Monthly 50% off Coupon for all available pottery onstore.cherricopottery.com andcosmicmugs.

  • Get first pick on new pottery whenever we add new pottery to our online store. You get first pick when new pottery is available for sale, so you can buy before our 20k+ email newsletter subscribers,200k+ fans on Facebook,Instagram,YouTube,Twitter, etc. PLEASE NOTE: It is impossible to guarantee you will be able to purchase new pottery before it sells out, but we do our best to let Patrons know first when new pottery is available.

  • Video calendar with all of my minimum 5 LIVE pottery videos scheduled for each month.

  • Considered for "Surprise Gifts" (like when wemailed Holiday cards to every Patron or when wemailed out 20 free CDs to Patrons, made by one of my musician friends)

  • Insider Info on what Joel and the Cherrico Pottery Team are up to in this smaller community of fans, exclusively available only through Patreon.

  • International Patrons outside of the US: shipping times of 14-30 days are typical for delivery. Your country might also charge you Customs and Duties Taxes required by your country in order to receive your Welcome Package or any pottery, including subscription pottery, purchases or gifts. I apologize that we can't cover these extra costs, as we already pay higher rates than all other Patrons to cover the high, initial costs to ship your pottery. The US Post Office offers more information about, "What are Customs Duties and Taxes?" here:https://faq.usps.com/s/article/Custom-Forms-The-Basics

"Do I have to pay shipping costs?"

No. We cover all initial shipping costs to ship both pottery and your Welcome Pack from the Cherrico Pottery Studio to you.

International Patrons outside of the US: Your country might also charge you Customs and Duties Taxes required by your country in order to receive your Welcome Package or any pottery, including subscription pottery, purchases or gifts. I apologize that we can't cover these extra costs.  We already pay higher rates than all other Patrons to cover the high, initial costs to ship your pottery. The US Post Office offers more information about, "What are Customs Duties and Taxes?" here:https://faq.usps.com/s/article/Custom-Forms-The-Basics

If you live outside of the United States and you do not wish to potentially pay Customs and Duties Taxes to receive your pottery, then please do not become a Patron. It's a major bummer when we pay higher costs to ship you your pottery halfway across the world, only to have it returned to us because you do not wish to pay Customs and Duties Taxes when it gets there. If you have more questions about Customs and Duties Taxes, please contact your local Post Office.

"When do I get my pottery that I subscribed to on my Patreon Reward Tier?"

12 months after signing up, or after 12 payments-- whichever comes first. Then you continue to get pottery once per year, for as long as you stay subscribed.

Once you hit your 12 payment mark, then the Cherrico Pottery Team will ship you your pottery. You will receive an automated email with your tracking information as soon as your pottery ships. 

Here is an easy way to figure out when you get your pottery: You get your pottery the month before your initial sign up.

  • Open your email

  • Search your email for: Congrats, you’re now a patron of Cherrico Pottery

  • Add 11 months to your signup date. Example: You signed up January 15th, 2021. You got charged immediately, then you get charged on the 1st of every month. So, you get your pottery after 12 months of payments: December, 2021.

  • You get your pottery every December for as long as you stay subscribed.

"Where do I find my 50% off coupon?"

patreon.com/cherricopottery/posts on the 1st day of each month. We publish a new Patreon "Post" monthly, which gives you your updated 50% off coupon, eligible for all pottery and merch onstore.cherricopottery.com andcosmicmugs.com. Your coupon renews once monthly, in order to stay exclusive only to paying Patrons.

 "Can I use my 50% off coupon on multiple purchases per month?"

Yes! You get 50% off all pottery listed onstore.cherricopottery.com andcosmicmugs.com

"Can I use my 50% off coupon on mugsandbooks.com?"

No. This is because Joel Cherrico and Steven Pressfield split all revenue for this specific project, so we are not able to offer discounts on any pottery available onmugsandbooks.com

"What pottery do I get at each Patreon Reward Tier?"

We promise to keep accurate records of your subscription, to guarantee you get the pottery you subscribed for, once per year. 

Here is what you get at each Reward Tier:

  • $4 per month "Shot Cup Collector" you get one set of 4 Cosmic Shot Cups handpicked by the Cherrico Pottery Team

  • $5 per month "Asteroid Cup Collector" you get oneAsteroid Cup per year handpicked by the Cherrico Pottery Team

  • $9 per month "Cosmic Mug Collector" you get one blue, SpiralCosmic Mug ($210 Total: $195 retail + 15 S&H) per year handpicked by the Cherrico Pottery Team. *We apologize that our green, Star Formation Spiral Cosmic Mugs are not available within Patreon Tiers.

  • $12 per month "Cosmic Mug / Asteroid Cup" you get on Blue, SpiralCosmic Mug  ($210 Total: $195 retail + 15 S&H) and oneAsteroid Cupper year handpicked by the Cherrico Pottery Team *We apologize that our green, Star Formation Spiral Cosmic Mugs are not available within Patreon Tiers.

  • $24 per month "Moon Mug / Asteroid Cup Collector" you oneMoon Mug and oneAsteroid Cup per year handpicked by the Cherrico Pottery Team

  • $100 per month "Collaborative Pottery Collector"
    you get 12 mugs in 3 different sizes: 4 x small mugs, 4 medium mugs, and 4 large mugs, all in ourCollaborative Pottery style with pottery thrown by Joel Cherrico and glazed by Sienna Cherrico. You also get a medium sized vase in a matching style, perfect for a table centerpiece. 

  • $250 per month "Cosmic Wall Platter Collector"
    you get oneCosmic Wall Platter of your choosing with a protective, hard case, and handmade paper certificate of authenticity, made fromhandmade paper by Sienna Cherrico. You also get twoMoon Mugs and twoNeptune Mug per year handpicked by the Cherrico Pottery Team. You get to pick out your specific Cosmic Wall Platter from our current inventory.

Please note:

When a Reward Tier is SOLD OUT, then it is no longer available. You can not join a SOLD OUT Reward Tier by using the "Make a custom pledge" option or "Choose what you pay" option. 

  • Tier options need to be limited. Please understand that Joel Cherrico is an artist and can only make a limited number of handmade pottery. 

  • If you chose the “Make a custom pledge" option, then you are not registered to receive any pottery. You must be registered to a specific Reward Tier to get pottery.

  • If you subscribe for a "$5 Pottery Cup Subscription" Tier and then "Choose what you pay" at $24 instead of $5, you will not get a Moon Mug/Asteroid Cup. You must subscribe to the "$24 Moon Mug /Asteroid Cup Collector" Tier.

  • To guarantee you are subscribed properly, followthis Patreon guide on how to "Find my patron benefits" orthis Patreon guide to "Update my membership amount."

  • Questions? Email us anytime: contact@cherricopottery.com

“How do I check to guarantee I am subscribed in a specific Reward Tier?”

Follow this Patreon guide on how to “Find my patron benefits” 

"The Reward Tier is sold out. Can I still just send you money on Patreon and still get pottery?"

No.

  • If you are not subscribed to a Reward Tier, then you do not get pottery. 

  • Even if Patreon allows you to give us money outside of a Reward Tier, please know that you do not get pottery unless you are actually subscribed to a Reward Tier.

  • If a Reward Tier is sold out, please wait patiently for spots to open. You can also subscribe to our free newsletter, with unlimited subscription spots, to get notified about all new pottery:cherricopottery.com/newsletter

  • Please understand that space is limited because Joel Cherrico is an artist. He can only make a limited number of handmade mugs.

  • If you did this by accident and need a refund, please begin by readingPatreon's Refund Policy here, andour Terms and Conditions Policy here.

"I'm a paying Patron at $24 per month, but I'm not subscribed to a Reward Tier. Do I still get pottery?"

No. If you are not subscribed to a Reward Tier, then you do not get pottery. Please understand that space is limited because Joel Cherrico is an artist. He can only make a limited number of handmade mugs.

"How does my billing work?"

When joining ourPatreon Page, you will be charged immediately. We charge when you sign up because then you get immediate access to our Patreon page, any exclusive coupons that might be active, our pottery Live video calendar, and the assurance that you will get notified first when new pottery is available.

Then, you will be charged on the 1st of every month moving forward, until you cancel your subscription.

Learn more in this guide by Patreon here:"Understand my payments to creators"

“My Payment was "Declined." Do I still get my reward pottery?”

No. If your subscription payment is "Declined" then you must update your account with acceptable payment information before the next charge day, on the first day of the next month. That means you typical have about one month to fix your "declined" payment. If you do not fix your payment information with a valid payment form, then your subscription is ended and you lose your progress towards your annual pottery. If you would like to reactivate your subscription, then you will need to start your timeline over and wait another 12 months before receiving your pottery.

We can not accept back payments to fix declined payments. If you miss a payment, you need to start your subscription over.

"How do I edit my Reward Tier?"

Followthis Patreon guide on how to "Update my membership amount"
PLEASE NOTE: You must Edit your Tier Level to guarantee you are subscribed. Giving us $24 per month without actually being in the tier does not get you pottery. You must Edit your Tier Level.

"What if I upgrade from the $5 Reward Tier to the $24 tier? When do I get my pottery?"

  • 12 consecutive payments in the same tier is required before we can ship your pottery reward. If you upgrade, then your timeline for getting your pottery reward starts on the date that you upgraded.  Your membership will essentially start over from your upgrade date. 

  • I apologize that we can't make exceptions to this rule. Keeping track of thousands of subscriptions, and guaranteeing we keep everything accurate, is extremely difficult and intricate.

  • INSIDER TIP: To get the best value, we recommend only upgrading to a different Reward Tier immediately after receiving your pottery subscription from your current tier. EXAMPLE: Subscribe to the $5 Reward Tier for 12 months, get your Asteroid Cup, then upgrade to the $9 Reward Tier.

"I want multiple Moon Mug packages. Can I just give you $48 for 2 packages, $72 for 3 packages, etc.?

No. You must sign up for the limited space in the $24 Moon Mug / Asteroid Cup Collector Reward Tier. Again, please understand that Joel Cherrico is an artist and can only make a limited number of handmade mugs.

"Can I get more pottery by having multiple accounts?"

Absolutely! You can followthis Patreon guide: "Can I have multiple accounts?"  Or, simply wait for monthly coupon discount specials and buy mugs directly fromcosmicmugs.com using your monthly 50% off coupon. We offer coupons exclusively to Patrons almost monthly.

"If I switch between Tiers, can I get a refund from previous Tiers?

No. Unfortunately, Patreon refunds are not possible if you jump around between Reward Tiers. This creates a lot of trouble for our team, who are maintaining our intricate record keeping that requires a lot of time, and find it exasperating when people switch around in different tiers frequently. So I apologize that we need to ask that you commit to only one Reward Tier only, for as long as you see fit. If you switch between tiers, your 12 month timeline to get your pottery starts over.

For more information on refund requirements, please visit our Terms and Conditions page here:cherricopottery.com/terms-and-conditions

"Why am I being charged more than the initially shown Tier cost?"

Patreon charges additional sales tax, depending on location.This guide on their website gives all descriptions of Patreon's tax requirements.This other guide tells how, "Patreon automatically collects tax from patrons in taxable locations and remits the funds to the proper tax authorities."

"Can I get a refund for my subscription?"

All sales are final. No refunds.

I'm very sorry that we can't offer refunds. This policy is necessary because:

  1. You get immediate digital rewards, like exclusive, monthly access to our monthly Live video calendar, the Patreon only coupons, first pick on all new pottery, considered for surprise gifts, and access to all previous Patreon posts.

  2. It’s really difficult for our small team to manage thousands of customers, to guarantee we accurately keep track of your pottery subscription that you activate upon signing up for patreon.com/cherricopottery. We do significant work to maintain your subscription, and then commit to making your pottery at a discounted price. Even if your payment is declined, or your cancel your subscription, then it requires more work by our small team to update our records and remove you from our pottery records and production que. So, no refunds are eligible.

We ask that you do not commit to subscribing to these Reward Tiers unless you intend to fulfill your subscription for 12 months and get your pottery mailed to you. For that reason, we are not able to offer any refunds for patreon.com/cherricopottery subscriptions.

If you subscribe to these Reward Tiers, then we are not able to offer refunds if your payment is Declined or Canceled. If you upgrade or downgrade between different Reward Tiers, then your previous subscription is also ended and not eligible for refunds. If you miss a payment, then unfortunately your subscription is ended and starts over if/when you decided to resubscribe.

We are committed to 100% customer satisfaction. If you have any problems with your pottery or your subscription, then please email us at contact@cherricopottery.com. We are here to help.

Please view our Terms and Conditions page to learn more:cherricopottery.com/terms-and-conditions

"I haven't received my Welcome Package after 2 months of subscribing. What should I do?"

Please contact us at: contact@cherricopottery.com. We are not able to offer refunds or replacement products for Cherrico Pottery packages that are lost, stolen or "returned to sender." When purchasing from Cherrico Pottery, including becoming a Patron, you must enter a shipping address that is safe to receive packages from the United States Post Office or UPS.  You are responsible for entering a proper shipping address that is safe to receive your packages.

"I have problems with my account, what should I do?"

When you can't access your account, please contact Patreon first if you believe that it is an error on their behalf. Most of the time if there is a technical issue with Patreon, we are unable to help the situation. You can find their contact information here:Contact Patreon

Here are some other useful links for account issues:

  • For help with how to confirm your account, clickhere.

  • For help with a forgotten password, clickhere.

  • For help with changing your shipping address, clickhere.

If none of the above suggestions and links solve your problem, please feel free to contact us at: contact@cherricopottery.com. We will do our best to help solve your problem as quickly as possible.

"How much pottery does Cherrico Pottery make?"

Joel and his team usually create an average of about5,000 of pieces of pottery annually, but this takes about 1 year to create, so please be patient in receiving your pottery. This is also why Patreon reward tiers are limited.

This is also why you do not get pottery if you are simply giving us money, but you are not registered for a specific Reward Tier. You must be registered in a specific reward tier in order to receive pottery.

For more information, including our Refund Policy, please view ourTerms and Conditions page here. Patreon has their own Refund policy too thatyou can view here, but please view our full refund policy here:cherricopottery.com/terms-and-conditions

More questions? Email us anytime: contact@cherricopottery.com

Thank you again for learning more about ourCherrico Pottery Patreon Fan Page and supporting our art. We really appreciate it!

- Joel Cherrico

Updated 2/7/24